Your purchase is protected. Every eligible product from Deal Warehouse includes a comprehensive 12-month warranty designed to give you complete confidence long after your order has been delivered.
Our Warranty Promise
We believe a warranty should provide confidence—not unnecessary paperwork. That’s why we’ve designed our warranty process to be simple, transparent and customer-focused.
If an eligible product develops a manufacturing fault during the warranty period, our team will work quickly to resolve the issue with as little inconvenience as possible.
Warranty Coverage
Eligible products purchased from Deal Warehouse include a 12-month warranty beginning on the date your order is officially marked as delivered.
The warranty covers manufacturing defects and mechanical or electrical faults that occur during normal household use.
What Is Covered?
- Manufacturing defects.
- Mechanical failures.
- Electrical faults occurring during normal use.
- Products that stop functioning under normal operating conditions.
What Is Not Covered?
The warranty does not cover damage resulting from:
- Accidental damage.
- Improper installation.
- Misuse or negligence.
- Liquid or water damage.
- Physical impact, dropping or broken components.
- Unauthorized repairs or modifications.
How to Make a Warranty Claim
If you believe your product is covered by warranty, simply contact our support team.
Please include:
- Your order number.
- A brief description of the issue.
- Photos or videos if available (recommended).
Our team will review your request and provide the next steps as quickly as possible.
Replacement Process
Once your warranty claim has been approved, we will arrange collection of the original product.
During the same visit whenever possible, our delivery team will provide your replacement product, making the process simple and convenient.
If you prefer not to receive a replacement, you may request a refund instead, subject to the warranty review.
If the Product Is No Longer Available
If the same model is no longer available, you may choose one of the following options:
- A full refund.
- A comparable replacement product with similar specifications and quality.
Warranty Period
The warranty period remains linked to your original purchase and does not restart when a replacement product is supplied.
Need Warranty Assistance?
Our Customer Care Team is always ready to help with warranty questions or product support.
Email
support@dealwarehouse.co.uk
Please include your order number to help us assist you as quickly as possible.
Our Commitment to You
Every product we sell reflects our commitment to quality, reliability and customer satisfaction. We stand behind our products and work hard to ensure every customer enjoys a smooth and worry-free ownership experience.